GENERAL DATA PROTECTION REGULATION (GDPR) PRIVACY NOTICE
1. Business details
This is the privacy notice of Deben Willow Care Ltd.
Our registered office is 14 Wilford Bridge Spur, Melton, Woodbridge, Suffolk IP12 1RJ.
Deben Willow Care is registered with the Care Quality Commission to provide personal care to people who live in their own homes.
2. Aims of this notice
3. What personal information we collect about: a) clients b) employees c) third parties
Clients. As a registered care provider, we must collect some personal information on our clients, including financial information, which is essential to us being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, e.g. from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of.
Employees. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like residents’ information, securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.
Third parties. All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, etc will be protected in the same ways as information on clients and employees.
4. How we collect information
The bulk of clients’, employees’ and thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, e.g. when contacting the service through its website. With clients, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.
With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicant’s explicit consent to obtain all the information needed for us to decide to employ them.
All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.
Our website and databases are regularly checked by us to ensure they meet all privacy standards and comply with our general data protection security and protection policies.
5. What we do with personal information
All personal information obtained on clients, employees and third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.
6. How we keep your information safe
As already stated, the service has a range of policies that enable us to comply with all data protection requirements. Foremost are:
Access to Employee Data
Complaints, Suggestions and Comments
Confidentiality of Clients’ Information
Consent to Care and Treatment
Information Governance under the General Data Protection Regulation
Protecting Personal Data under the General Data Protection Regulation
Recruitment and Selection
Clients’ Access to Records
Sharing Information with Other Providers.
7. With whom we might share information
We only share the personal information of residents, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of residents’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, e.g. when providing a reference.
The only exceptions to this general rule would be where we are required by law to provide information, e.g. to help with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent or ensure that the information provided is treated in confidence.
Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.
8. How personal information held by the care provider can be accessed
There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. (See the policies listed in No. 6 above.) The right to access includes both the information and any uses which we might have made of the information.
9. How long we keep information
There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.
10. How we keep our privacy policies up to date
The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.
11. Your Rights
You may request to:
Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
Request rectification of your personal information that is in our control.
Request erasure of your personal information.
Object to the processing of personal information by us.
Request to restrict processing of your personal information by us.
Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
Mr. K Double
Postal Address: 14 Wilford Bridge Spur, Melton, Woodbridge. Suffolk IP12 1RJ.