Privacy Policy

GENERAL DATA PROTECTION REGULATION (GDPR) PRIVACY NOTICE

 

Introduction

 

1. Business details


This is the privacy notice of Deben Willow Care Ltd.

 

Our registered office is 14 Wilford Bridge Spur, Melton, Woodbridge, Suffolk IP12 1RJ.

 

Deben Willow Care is registered with the Care Quality Commission to provide personal care to people who live in their own homes.

 

2. Aims of this notice

 

Deben Willow Care is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents in a later section (6) and can make any available. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

 

3. What personal information we collect about: a) clients b) employees c) third parties

  1. Clients. As a registered care provider, we must collect some personal information on our clients, including financial information, which is essential to us being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, e.g. from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of.

  2. Employees. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like residents’ information, securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.

  3. Third parties. All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, etc will be protected in the same ways as information on clients and employees.

 

4. How we collect information


The bulk of clients’, employees’ and thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, e.g. when contacting the service through its website.  With clients, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.

 

With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicant’s explicit consent to obtain all the information needed for us to decide to employ them.

 

All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.

 

Our website and databases are regularly checked by us to ensure they meet all privacy standards and comply with our general data protection security and protection policies.

 

5. What we do with personal information


All personal information obtained on clients, employees and third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose. 

 

6. How we keep your information safe

As already stated, the service has a range of policies that enable us to comply with all data protection requirements. Foremost are:

  • Access to Employee Data

  • Complaints, Suggestions and Comments

  • Computer Security

  • Confidentiality of Clients’ Information

  • Consent to Care and Treatment

  • Data Protection

  • Record Keeping

  • Information Governance under the General Data Protection Regulation

  • Protecting Personal Data under the General Data Protection Regulation

  • Recruitment and Selection

  • Clients’ Access to Records

  • Sharing Information with Other Providers. 

7. With whom we might share information


We only share the personal information of residents, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of residents’ information is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, e.g. when providing a reference.

 

The only exceptions to this general rule would be where we are required by law to provide information, e.g. to help with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent or ensure that the information provided is treated in confidence.

 

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

 

8. How personal information held by the care provider can be accessed

 

There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. (See the policies listed in No. 6 above.) The right to access includes both the information and any uses which we might have made of the information.

 

9. How long we keep information


There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.

 

10. How we keep our privacy policies up to date

 

The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually. 

 

11. How do we store, use, share and disclose your website visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

12. How do we use cookies and other tracking tools?

 

Our website uses tracking cookies (see below) – we use this information to provide data on how visitors use our website. This information is accessed primarily via Google Analytics and Google Search Console. We track this information to make improvements to the website, user experience and to analyse the activity on each area of our site.

 

Where digital marketing activity is used we will use cookies to retarget the site visitors using social media platforms, Adwords and similar platforms. The purpose is to target messages to visitors that have shown an interest in the product or services.


13. Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

14. Your Rights


You may request to:

  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 

  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 

  • Request rectification of your personal information that is in our control.

  • Request erasure of your personal information. 

  • Object to the processing of personal information by us. 

  • Request to restrict processing of your personal information by us.

  • Lodge a complaint with a supervisory authority.

 

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

 

Mr. K Double

Postal Address: 14 Wilford Bridge Spur, Melton, Woodbridge. Suffolk IP12 1RJ.

Email: 

 

 

COOKIES

 

Name of cookie

Owner

Purpose for the cookie

 

ForceFlashSite

Wix

Placed for the session

When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs

Wix

Placed for the session

This cookie aids with security of the website

smSession

Wix

Persistent cookie is on for two days or two weeks

Identifies logged in site members

XSRF-TOKEN

Wix

Placed for the session

This cookie aids with security of the website

svSession

Wix

Persistent cookie that lasts fort wo years

Identifies unique visitors and tracks a visitor’s sessions on a site

SSR-caching

Wix

Placed for the session

Indicates how a site was rendered. 

smSession

Wix

Persistent cookie which is used for two weeks

Identifies logged in site members

TS*

Wix

Placed for the session

This cookie aids with security of the website

TS01*******

Wix

Placed for the session

This cookie aids with security of the website

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Wix

Placed for the session

This cookie aids with security of the website

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Wix

Placed for the session

This cookie aids with security of the website

 

__utma                         

Google Analytics

This is used for 2 years from set/update

This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

__utmc

Google Analytics

This is used to the end of the browser session

This cookie operates in conjunction with the utmb cookie to determine whether or not to establish a new session for the user. In particular, this cookie is not provided with an expiration date, so it expires when the user exits the browser. Should a user visit our site, exit the browser and then return to your website within 30 minutes, the absence of the utmc cookie indicates that a new session needs to be established, despite the fact that the utmb cookie has not yet expired.

__utmb

Google Analytics

This is used for 30 minutes from set/update

This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.

__utmz

Google Analytics

This is used for 6 months from set/update

This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site.

__utmt_UAXXXXXX

Google Analytics

This is used for 2 years from set/update

This cookie collects information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited.  The information obtained does not identify anyone.

_gid _ga

Google Analytics

gid is used for 24 hours and ga for 2 years

This cookie collects information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited.  The information obtained does not identify anyone.

uit loc di dt uid _atuvc

Facebook/Twitter

These cookies are active for 12 months from set/update.

These are "Add This" social media cookies. These cookies enable users, if they wish, to login to their accounts on social media sites such as Twitter or Facebook and share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to any of your accounts.

datr locale lu lsd reg_fb_gate reg_fb_ref sb wd fr

Facebook

If activated these cookies expire in 2 years from creation time.

These are third party Facebook cookies. These cookies enable users, if they wish, to login to their Facebook account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.

k guest_id auth_token_session secure_session pid twll 

Twitter

These cookies are active for 2 years from set/update

These are third party Twitter cookies. These cookies enable users, if they wish, to login to their Twitter account share content from our websites with their friends. These cookies do not allow us access to your accounts or provide us with any confidential information relating to your accounts.

demographics VISITOR_INFO1_LIVE dkv use_hitbox ACTIVITY recently_watched_video_id_list PREF  ID SAPISID APISID APISIS CONSENT VISITOR INFO1_LIVE HSID SSID PREF YSC

YouTube

Most of the cookies expire 10 years after your last visit to a page containing a Youtube video, although some expire sooner.

These are third party cookies placed by YouTube videos we have embedded on the site. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.

MS CONV and MSANALYTICS, AID, MUIDB, DSID, IDE, MUIDB , MSCC (Bing) and Adwords Conversion (Google)

Bing

Google

These cookies are active for 2 years from set/update

These third party cookies allow us to identify which of our advertisements you have clicked on. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

19DSID, IDE

Google

These cookies are active for 2 years from set/update

These cookies are written by Google for the purpose of serving ads to users who have previously visited our site as they browse other websites on the internet. To opt out of customized Google Display Network ads click here.

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Call us today on 01728 453677

NHS and UK HCA accredited

Members of UKHCA / Regulated by CQC