Our services

At Deben Willow Care, we offer a wider variety of services, although our standard service offering is listed below, please chat with us to discuss any specific needs, we can blend service provision to maximise your budget and care needs.

We can either be contacted by telephone, or email. We will direct you to our designated Customer Service Representatives to detail your full requirements or enquiry. Our teams are fully dedicated to providing you with step by step guidance into the process of starting care with us. We are committed to ensuring you gain a personalised bespoke care package that meets your individual needs.

We have a detailed knowledge of service provision and understand each client has different personal needs, choices and expectations to achieve specific outcomes. We believe that by listening we are learning more about the individual and their life story and journey to care.From this we believe we can ensure that our care provision becomes personalised to them. At Deben Willow Care we believe that no two services of care are the same, because we are all individual in our requirements.

Our Customer Service Representative will be responsible in producing the bespoke care plan you have specified, paying attention to every detail. Once constructed you will be required to peruse for guaranteed satisfaction.

Your requirements will be outlined to the care team who will be attending to you on their visits. We like to try and ensure that we use the same carers within each area, meaning that you will become familiar with the carers and build a trusted working relationship with the team.

We use secure electronic systems, ensuring all care staff are fully detailed with all of the client's requirements.

The Customer Service Representative will be in regular contact with care plan reviews and to ensure our service is meeting both your requirements and expectations. They will also facilitate any change your care plan requires.

We use an electronic care planning system called "Pass", this enables our staff to fully access all information in a responsive manner. Our system can be accessed remotely by specified family and support networks, our Customer Service Representative will be able to advise you through the security measures and process to accessing this service.

Please review our most recent CQC report by clicking here.

Personal Care

We can assist with any personal care routines people have, whilst ensuring dignity is kept at all times.

Assistance with washing, bathing and showering
Bed baths
Continence management and dressing
Care of skin, hair and teeth
Assistance with medication

Support Work

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Assisting with tasks in everyday, daily life
Supporting activities
Providing respite care

Social Care

Listening and talking to people is regarded as an important part of delivering care. We can assist the client to keep in touch with their friends and relatives, and help with letter writing, also:-

Assistance with planning and shopping
Assistance with paying bills and pension collection

Respite Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Supporting families and their support networks
24hr coverage
Short term care

Night Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Supporting clients with nighttime care
Personal care
Monitoring of nutrtitional/fluid requirements
Observations
Domestic help

Domestic Services

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Maintaining the clients home
Domestic duties
Food hygiene
General domestic requirements

Emergency Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Providing care quickly and safely
Supporting and providing care quickly

Live-in Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

24hr care
Personal care
Domestic duties
Monitoring of nutritional/fluid requirements

Rehabilitation

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Care and support through illness or injury
Short term care
Support with rehabilitaion exercises

Palliative/End of life care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

Person centred care
Supporting and working alongside other health and community organisations
Supporting our clients end of life wishes
Supporting and communicating with family members
Flexibility
Dignity and respect

FAQs