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It is the aim of Deben Willow Care Ltd. to provide a flexible care service, responsive to each individual's needs

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How do you enquire about our services?

  • We can either be contacted by telephone, or email. We will direct you to our designated Customer Service Representatives to detail your full requirements or enquiry. Our teams are fully dedicated to providing you with step by step guidance into the process of starting care with us. We are committed to ensuring you gain a personalised bespoke care package that meets your individual needs.

  • We have a detailed knowledge of service provision and understand each client has different personal needs, choices and expectations to achieve specific outcomes. We believe that by listening we are learning more about the individual and their life story and journey to care.From this we believe we can ensure that our care provision becomes personalised to them. At Deben Willow Care we believe that no two services of care are the same, because we are all individual in our requirements.

  • Our Customer Service Representative will be responsible in producing the bespoke care plan you have specified, paying attention to every detail. Once constructed you will be required to peruse for guaranteed satisfaction.

  • Your requirements will be outlined to the care team who will be attending to you on their visits. We like to try and ensure that we use the same carers within each area, meaning that you will become familiar with the carers and build a trusted working relationship with the team.

  • We use secure electronic systems, ensuring all care staff are fully detailed with all of the client's requirements.

  • The Customer Service Representative will be in regular contact with care plan reviews and to ensure our service is meeting both your requirements and expectations. They will also facilitate any change your care plan requires.

  • We use an electronic care planning system called the Pass System, this enables our staff to fully access all information in a responsive manner. This system can be accessed remotely by specified family and support networks, our Customer Service Representative will be able to advise you through the security measures and process to accessing this service.

Please review our most recent CQC report by clicking here. 

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We can assist with any personal care routines people have, whilst ensuring dignity is kept at all times. 

  • Assistance with washing, bathing and showering

  • Bed baths

  • Continence management and dressing 

  • Care of skin, hair and teeth 

  • Assistance with medication 

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Support Work

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Assisting with tasks in everyday, daily life

  • Supporting activities

  • Providing respite care

Grocery Shopping

Social Care

Listening and talking to people is regarded as an important part of delivering care. We can assist the client to keep in touch with their friends and relatives, and help with letter writing, also:-

  • Assistance with planning and shopping

  • Assistance with paying bills and pension collection 

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Respite Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Supporting families and their support networks

  • 24hr coverage

  • Short term care

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Night Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Supporting clients with nighttime care

  • Personal care

  • Monitoring of nutrtitional/fluid requirements

  • Observations

  • Domestic help

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Domestic Services

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Maintaining the clients home

  • Domestic duties

  • Food hygiene

  • General domestic requirements

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We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Providing care quickly and safely

  • Supporting and providing care quickly

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Live-in Care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • 24hr care

  • Personal care

  • Domestic duties

  • Monitoring of nutritional/fluid requirements

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We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Care and support through illness or injury

  • Short term care

  • Support with rehabilitaion exercises

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Palliative/End of life care

We can give families and their support networks the peace of mind that their loved ones are being cared for, especially during times when families and carers need their own respite care.

  • Person centred care

  • Supporting and working alongside other health and community organisations

  • Supporting our clients end of life wishes

  • Supporting and communicating with family members

  • Flexibility

  • Dignity and respect

Sitting Service

We can assist with a day sit service, whether this would be to relieve a loved one of caring responsibilities or companionship on days out. 

Domestic Care

We can assist with any domestic tasks people may need

  • Cleaning and housework

  • Laundry and ironing

  • Provision of meals and dietarty care

  • Assistance with feeding

 

To book an appointment with one of our dedicated staff and to see how we can provide help to you or a loved one, please book an appointment with us today

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Call us today on 01728 453677

Members of UKHCA / Regulated by CQC